Stress Reduction, Veterinary Management

K.I.S.S. your clients!

What???? KISS your clients? Don’t you know it’s the time of social distancing, quarantines, curbside care, and so on? Simple communication techniques to ease client tension during curbside. I don’t mean KISS your clients, I mean K.I.S.S. your clients. When I grew up my band director was forever telling us to K.I.S.S. a difficult passage… Continue reading K.I.S.S. your clients!