Stress Reduction, Veterinary Management

K.I.S.S. your clients!

What???? KISS your clients? Don’t you know it’s the time of social distancing, quarantines, curbside care, and so on? Simple communication techniques to ease client tension during curbside. I don’t mean KISS your clients, I mean K.I.S.S. your clients. When I grew up my band director was forever telling us to K.I.S.S. a difficult passage… Continue reading K.I.S.S. your clients!

Veterinary Management

Compassion Fatigue with a Side of COVID-19 Pandemic

This is a hard season for many. It's a particularly tough time in veterinary medicine. The practices are trying to stay open with limited capabilities, sick patients, frustrated clients, and exhausted staff members, and fear of the future. I have heard of so many people online complaining about how they are treated by angry clients… Continue reading Compassion Fatigue with a Side of COVID-19 Pandemic